FAQ

How to order ?

For that nothing more simple, follow the instructions below:

1- Choose your products and add them to your card

2- Validate your card 

3 - Create or connect into your account

4 - Choose your trasport

5 - Choose your means of payment

Payment and delivery

After confirmation of order, Micouleau SAS undertakes to deliver to its carrier, all references ordered by the buyer within a maximum period of 5 working days. This carrier undertakes by contract with Micouleau SAS to deliver the order to the address of the purchaser supplied Micouleau SAS or at the place proposed during the validation of the delivery. Price incl. Tax incl. Carriage and packing for any higher order
to 180 € and delivered to a single destination (Metropolitan France).
For orders under € 180 the shipping costs are calculated on the price Socolissimo. Semi-cooked foie gras sent by express transport at the expense of the customer (Chronopost). Our goods travel at the risk of the recipient who must, upon arrival, check the condition of the packages and report any damage to the carrier.

Confidentiality and means of payment

Micouleau accepts payment among the following:

Paypal®, Credit Cards: Carte Bleue®, Visa® and Master Card®, Debit Cards: Carte Bleue, Visa® and Maestro, Checks, Bank Transfer

Exchages and refunds

In accordance with the provisions of Article L 121-20 of the Consumer Code, the customer has from the delivery a period of 14 days to exercise his right of return, the goods will be returned at the customer's expense for exchange or refund within the same time. Returned products must be intact. The expiry date of the fresh product must not be limited or exceeded (in respect of the cold chain). In case of exchange or refund, return the item (s) nine (s) in its (their) original packaging, intact, with all the accessories, instructions and documentation at the address next :
Micouleau
386 avenue de gasconne - BP 42
82500 Beaumont-de-Lomagne
Country: France

In the event of exercise of the right of retraction, Micouleau SAS is held to refund the sums paid by the Customer, without expenses, with the exception of the expenses of return. The refund is due within a maximum of 30 days. This refund is made by any means of payment on proposal.


Secure payment

Here we accept payments by credit card, Paypal and even by Cash! Your payments are 100% secure thanks to our SSL encryption system

Quick delivery

We guarantee a shipment in 24h for delivery in 48h / 72h. We also offer shipping for any order over 110 €

Reactive support

Contact us by phone at 05 63 02 34 16, by mail to contact@micouleau-beaumont.fr, on social networks or even by letter!

A gift for any order

At Micouleau, we like to pamper you. Therefore, for any order we offer you a small gift. We let you discover ...